Develop and implement actions to create additional opportunities to cross sell and up sell accounts to increase overall total customer spend with the company. Assist in creating account plans and strategies to win new business from both new and existing customers. Develop and manage customer relationships for assigned accounts in order to gain strategic positioning with d

Administration & Configuration Manage user accounts, security settings, and data governance within Service Cloud. Configure workflows, automation rules, and custom objects to streamline service processes. Design and implement reports and dashboards for insightful service performance analysis. Development Develop custom functionalities and integrations to extend Service Cl

Provides technical assistance, coaching and mentoring for Technicians to complete work orders, trouble tickets and maintenance tickets efficiently to provide optimal metrics in On Time Performance (OTP). Mean Tim to Respond/Restore (MTTR), and maintenance activities. Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resource

Managing the account strategy within the Public Sector account base for moves, adds and changes (MAC). This position will facilitate all required duties and tasks necessary to deliver a positive customer experience using existing tools and resources. Responsible to manage workload via cases and updates within salesforce.com. This position is the primary point of contact f

Executestrategies to win new business from new and/or existing Banking or Financial Services accounts. Developand managerelationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Developand maintainaccurate sales and/or revenue forecasts and management of quota

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Execute IT audit testing and SOX IT General Controls testing, and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers. Assist with IT audit engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, test plans, and audit scope. Ass

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits,

Leveraging existing strategic client relationships and external presence to expand sales Strategic and comprehensive account plans and strategies to win new business in existing accounts. Effective relationship building internally with collaboration and problem solving with partners such as Customer Success, Product, Marketing, Solutions/Technology experts, Sales Support,

ly evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives. With support of manager, ability to identify areas of improvement as applicable. Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered. What We Look F

Providing accurate and detailed weekly forecast funnel of identified and proposed opportunities in order to meet or exceed sales quota requirements Responsible for developing Regional Enterprise sales in the designated target market(s) by identifying new sales opportunities with prospective enterprise customers headquartered in the region by cold calling, premise visits,

Proactively conduct rigorous and innovative financial analysis to generate actionable insights. Leverage deep knowledge of the business and the drivers of business performance, and utilize analytical tools with innovative thinking to drive understanding of Lumen's financial performance and anticipate and highlight the business decisions needed to achieve targeted portfoli

Responsible for developing Enterprise sales in the designated target market(s) by identifying new sales opportunities by contacting prospective customers by cold calling, premise visits, networking, lead generation, proposal submission, and customer appointments in order to meet and exceed established sales and revenue quotas. Develops and manages relationships with acqui

Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning with decision makers, attain additional business, and retain existing revenue. Develops action plans to cross sell and up sell accounts to increase overall total customer spend with the company. Identifies, bids on, negotiates, and closes new sales opportuniti

Major Responsibilities of the Position Install, maintain/repair, remove, rearrange, program, test and troubleshoot residential/small business products and services, including but not limited to POTS, HSI, Networking and fiber from the cross connect or serving terminal into the customer's premise. Set up, reconfigure, maintain, and troubleshoot customer's wireless/wired ho