Key Responsibilities:

Network Infrastructure Management:

• Install, configure, and maintain Cisco routers, switches, and Palo Alto firewalls, along with HP/Aruba switches, Wi-Fi access points, and SilverPeak SD-WAN infrastructure, ensuring seamless network operations.
• Coordinate and support all data and telecommunications circuits to guarantee optimal performance and reliability.
• Evaluate and recommend adopting new network products and technologies, such as SilverPeak SD-WAN, to enhance network efficiency and security.
• Collaborate with vendors and contractors for daily operations and network-related projects, ensuring smooth implementation and issue resolution.
• Design and update comprehensive network diagrams to reflect evolving network architecture across all company locations.

Security and Compliance:

• Implement and maintain robust security measures based on zero-trust frameworks, ensuring the integrity and confidentiality of network data.
• Administer system security at file, user, group, and server levels, adhering to industry best practices and compliance standards.
• Ensure compliance with licensing, support, and contractual requirements for all network-related hardware, software, and data circuits.
• Performance Monitoring and Optimization:
• Monitor network performance closely, proactively responding to issues to maximize reliability, resilience, and security.
• Utilize Orion network monitoring and SolarWinds toolsets to promptly identify and address network anomalies.

User Support and Collaboration:

• Provide responsive help desk support to all employees, efficiently troubleshooting and resolving network-related problems.
• Collaborate with other departments and vendors to facilitate timely resolution of network issues, minimizing disruption to business operations.
• Foster a culture of effective communication and collaboration, promoting courteous and user-centric support services.

Additional Responsibilities:

• Participate in after-hours on-call rotation to promptly address network emergencies.
• Ensure license compliance for all company network-related hardware and software.
• Perform other duties and responsibilities as assigned by IT management.

EDUCATION and/or EXPERIENCE

Bachelor's degree in a related discipline and a minimum of eight (8) years of relevant experience; or equivalent combination of education and experience. Familiarity with technologies such as Microsoft Entra, Intune, Windows OS, Microsoft Office Suite, Citrix, VMWare, Avaya IP Office, Rapid 7, and DUO is a plus. Highly skilled in diagnosing and troubleshooting problems to identify solutions in a timely manner.

In the capacity of Network Administrator, the incumbent must apply proven and specialized experience with:

• Cisco IOS (routers and switches).
• HP/Aruba switches and Wi-Fi access points.
• SilverPeak SD-WAN.
• Palo Alto firewalls.
• Aruba ClearPass.
• TCP/IP, IP Routing principles, and practices.
• Network security concepts, including knowledge of NIST and zero-trust security frameworks.
• Orion network monitoring and SolarWinds toolsets.
• Certificate administration.
• Ethernet cabling.
• DNS, DHCP, and/or WINS.

CERTIFICATES, LICENSES, REGISTRATIONS

While not required, the following certifications are encouraged and advantageous:

• CISSP (Certified Information Systems Security Professional).
• CCNA (Cisco Certified Network Associate).
• HP/Aruba ACX, ACA, ACEP.
• Palo Alto PCNSE (Palo Alto Networks Certified Network Security Engineer).